Samsung halts sales of Galaxy Note 7 on battery problems
Sep 10 2016 by Joanne Wise
The recall covers an unprecedented number of smartphones for the industry, which is broadly grappling with slowing demand and intense competition.
It was yesterday, September 2, when Samsung issued a worldwide recall of its latest premium flagship Galaxy Note 7 phablet due to an issue with the battery that caused it to explode during charging. It added that if an official recall, which would involve the CPSC, had been enacted, anyone still selling a Note 7 would be committing an illegal act.
The user said that when he plugged his Galaxy Note 7 to the charger at night, he heard a "Sudden bang".
The company said thus far 35 battery episodes have been registered.
On Wednesday Samsung already said it had halted supply of the new phone to the top three South Korean carriers and that shipments were being delayed as it conducted additional quality testing.
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The CPSC's terms for an approved recall haven't yet been stated, but will be announced "as they are available", say Samsung . However, because our customers' safety is an absolute priority at Samsung , we have stopped sales of the Galaxy Note 7".
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Apparently, Samsung announced that there have been 35 reports of exploding batteries on the Note 7 in just the first 18 days since the smartphone was released.
The Galaxy Note 7 is Samsung's newest, fastest and best handheld to date.
After many incidents of Samsung Note 7 setting ablaze, there were rumors and speculations that Samsung will do a worldwide recall of its products and now its official Samsung is recalling the Note 7.
AT&T, Verizon, T-Mobile, and Sprint have also suspended sales to their mobile services customers, according to CNN Money.
Starting next week, Samsung plans to offer Note 7 customers either a new free Galaxy S7 or Galaxy S7 Edge to replace the faulty product, according to CNN Money. Sprint is allowing customers to borrow comparable devices until the recall process is complete. "Samsung did not say when the Note 7 will be available for general purchase", The Verge reported on Saturday. "However, because our customers' safety is an absolute priority at Samsung, we have stopped sales of the Galaxy Note7", said Samsung in a statement.