Samsung in talks with USA safety regulator over exploding washing machines
Oct 09 2016 by Joanne Wise
Samsung and the commission are working on a fix, according to the statement. Reports of Samsung washing machinesexploding and catching fire have recently surfaced on the web.
The issue came to light after a USA law firm filed a lawsuit against Samsung in New Jersey alleging some of Samsung's top-load washing machines exploded in owners' homes.
Earlier this month, Samsungannounced a global recall of at least 2.5 million of its Galaxy Note 7 smartphones in 10 markets due to faulty batteries causing some of the phones to catch fire, reported Reuters. However, CPSC has not specified any model. The publication did note that none of the Samsung top-loaders experienced this issue during its washing machine tests, though researchers did not wash bedding or bulky items.
Samsung's explosion woes do not seem to end as some washing machines in the United States made by the manufacturer are now reported to be faulty with some consumers claiming they have exploded. Check the link here.
Several reports has surfaced the internet that even the recalled and replaced Galaxy Note 7 that Samsung has provided still have battery issues.
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To wash such items, the company recommends that those with top-loading models purchased between these dates use the lower speed delicate cycle as a precaution.
A lawsuit filed in the federal court in New Jersey alleged that there was loud noise and damage to garage wall as the washing machine went off with a violent boom. The logic behind this advisory according to Samsung is that "There have been no reported incidents when using this cycle". In several cases reported in the US and South Korea, consumers who received a replacement smartphone said that the new device was too hot to place next to the ear during a phone call.
The company is "going out of its way to resolve the issue quickly", Newman said, contrasting it with the slow response of Japanese company Takata to its exploding airbags scandal.
The South Korean manufacturer pointed out that customers have completed hundreds of millions of loads of laundry without incident since 2011. If you have any questions, please call Samsung at 1-844-483-3881.