American Airlines flight attendant grounded after altercation with passengers captured on video
Apr 24 2017 by Larry Hoffman
The video above was posted on Facebook by passenger Surain Adyanthaya on Friday, April 21st. The confrontation was all captured on video.
A tense confrontation between the male passenger and a flight attendant then breaks out.
"You can't use violence with a baby", the woman says. The flight attended can be seen angrily pointing his fingers at the passenger and challenging him, threatening to hit.
When the attendant emerged from behind a wall near the front of the plane, the male passenger stood up again and began pointing at the airline employee.
"What we see on this video does not reflect our values or how we care for our customers", the statement read, "We are deeply sorry for the pain we have caused this passenger and her family and to any other customers affected by the incident".
American Airlines released a statement on Friday apologizing to the mother and promising an investigation.
According to reports, the airline attendant tried to get the double sized stroller, which got tagged by employees at gate check-in when the brawl broke between the attendant and the passenger.
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According to witnesses, the flight attendant then hit the woman in the head with the stroller.
"The actions of our team member captured here do not appear to reflect patience or empathy, two values necessary for customer care".
"One, we don't know all of the facts related to a passenger who became distraught while boarding a plane and therefore neither the company nor the public should rush to judgment".
"You nearly hurt a baby!" the passenger replied. The woman and her family chose to take a different flight and were upgraded to first class for the remainder of their global trip, the airline said.
The trouble continued when the flight attendant returned to the plane after briefly leaving. "I don't want to make a big deal about it", Tony Fierro, who was identified as the man who approached the attendant after the incident, said about the situation to WFAA-TV.
The video was taken the same day it was reported that United CEO Oscar Munoz wouldn't be promoted to chairman after video went viral of an incident two weeks ago in which a doctor was bloodied and dragged off an overbooked United flight. The flight attendant responds with "Hit me".
The male flight attendant shouted back at the passenger, telling him to not get involved in the incident. "In short, we are disappointed by these actions", the airline said.