"This suspension of services is a result of PayPal's discovery of security vulnerabilities on the TIO platform and issues with TIO's data security programme that do not adhere to PayPal's information security standards", said PayPal in November. TIO Networks operates under PayPal's umbrella but acts as a separate company, processing over $7 billion in consumer bill payments in 2016, supporting roughly 16 million customer bill pay accounts. "This issue is broader than Duke Energy and affects the customers of any company who used the Global Express network for payment processing", Duke Energy spokesman Ryan Mosier said in an email.
TIO has also begun working with the companies it services to notify potentially affected individuals, and PayPal is working with an unnamed consumer credit reporting agency to provide free credit monitoring memberships. TIO networks that runs a network of over 60,000 utility and bills payment kiosks across North America was acquired by Paypal earlier this year for $233 million. The hope was it could eventually introduce TIO's cash-based users to more of PayPal's digital services, helping the company bring in more active users to its base of almost 200 million customers.