UPS tells customers to expect delays after surge in online shopping
Dec 07 2017 by Francis Osborne
United Parcel Service Inc.is struggling to handle the surge in shipments from online shoppers, resulting in delivery delays early in the critical holiday season and prompting the carrier to a push drivers to work extra hours.
While the company declined to put numbers on the delays, research firm ShipMatrix said last week that 89 percent of UPS Express packages were delivered on time. UPS spokesman Steve Gaut said delivery should be back on track by the end of the day Wednesday.
UPS expects to deliver 750 million packages globally during peak season, compared with as many as 400 million at FedEx, according to each company's forecast.
As for your inquiry regarding shipping performance and reports of delays, UPS does not comment on the accuracy of third-party industry estimates, which vary widely and lag current network performance and operating conditions.
"We have shifted more employees and other resources to these markets to address this cyber week surge and expect to have the issue resolved by midweek, this week", Mr. Gaut said.
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Through a combination of new capacity and seasonal hiring, UPS expects to process almost double the normal average daily volume of more than 19 million packages and documents. That figure is up more than 5% from 2016, when UPS handled 712 million packages during the holiday season. Amazon by itself saw its largest sale ever recently. "With consumers placing record-breaking online orders on Cyber Monday this year, our data shows that the orders picked up by UPS on Monday and Tuesday of last week experienced the worst on-time service".
UPS believes its just a small percentage of packages will be delayed.
The UPS spokesperson said the company was taking every necessary step to ensure it is serving the demand of its customers especially during the current holiday rush.
In a letter to UPS CEO David Abney, James P. Hoffa also complained that the company plans to increase hours for drivers during the holidays up to 70 hours over an eight-day period.
Corridore downplayed late deliveries of Cyber Monday orders.